Refund policy

This policy applies to everything bought at drevifashion.com.

What can be returned

Ready-to-ship sizes (M, L and XL) can be returned or exchanged within 7 days of delivery, unworn and unwashed, with all original tags and packaging intact.

What cannot be returned

  • Made-to-measure sizes, which are cut to your own measurements
  • Pieces you asked us to alter
  • Items marked Final Sale on the product page
  • Items returned without their original tags or packaging, or showing wear, alteration or laundering

If a made-to-measure or altered piece does not fit as agreed, we redo the fit at our cost. Tell us within 7 days of delivery.

How to start a return

Message +91 88280 43555 on WhatsApp or email support@drevifashion.com with your order number. We arrange a reverse pickup from your address, free anywhere in India.

Refunds

Once the piece reaches us and passes inspection, your refund is processed within 5 to 7 business days to the original payment method. Orders paid by Cash on Delivery are refunded by UPI or bank transfer to an account in the buyer's name. Store credit is available instead if you prefer it. COD fees and part-payment fees are not refunded, as they cover collection and handling already done.

Exchanges

We ship the replacement once the original reaches us. If the size you want is not in stock we refund instead.

Drevi Wallet credit

If you used Drevi Wallet credit on an order, your refund covers the amount you paid, and the credit used on the returned pieces goes back to your wallet. The 10% you earned on those pieces is removed from your wallet. If an order is cancelled, all the credit used on it goes back to your wallet. Wallet credit is never refunded as cash.

Damaged or wrong item

Send a photograph on WhatsApp within 48 hours of delivery. We collect the piece and send a replacement at no cost, or refund in full.

Seller details

Legal name: Jyoti Devi Rakesh Kumar Saravgi (Proprietor)
Trading as: Drevi Fashion
Constitution of business: Proprietorship
GSTIN: 27BCXPD1099Q1ZM
Principal place of business: Shop No. 11, Ground Floor, Sai Ganesh Sadan, Senapati Bapat Marg, near Pandurang Vakil Chawl, Dadar West, Mumbai, Maharashtra 400028, India

Customer care

Phone and WhatsApp: +91 88280 43555
Email: support@drevifashion.com
Hours: Monday to Saturday, 11:00 AM to 8:00 PM IST

Grievance Officer

Appointed under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.

Name: Jyoti Devi Rakesh Kumar Saravgi
Designation: Grievance Officer (Proprietor)
Email: support@drevifashion.com
Phone: +91 88280 43555
Address: Shop No. 11, Ground Floor, Sai Ganesh Sadan, Senapati Bapat Marg, Dadar West, Mumbai, Maharashtra 400028

We acknowledge every complaint within 48 hours of receipt and resolve it within one month.