Frequently Asked Questions

Orders & Delivery

How long does delivery take?
We dispatch within 1–2 business days. Delivery is 5–7 business days across India. International orders take 7–14 business days.

Is shipping free?
Free on Indian orders of ₹5,000 and above. Below that it is ₹350.

Do you ship internationally?
We ship to the United States at a flat ₹2,000. For any other country, message us on WhatsApp and we will quote a rate before you order. Duties and customs charges are paid by the recipient on arrival.

How do I track my order?
You get a tracking link on WhatsApp and by email as soon as your order is dispatched.

Payment

What payment methods do you accept?
UPI, GPay, PhonePe, credit and debit cards, net banking and wallets. Cash on Delivery is available on ready-to-ship sizes within India, on the terms below.

How does Cash on Delivery work?
It depends on the order value, and it applies to ready-to-ship sizes only:

• Under ₹15,000 — Cash on Delivery is available with a ₹500 COD fee.
• ₹15,000 and above — pay 50% now and the rest in cash on delivery, with a ₹250 fee.
• Made-to-measure sizes — prepaid only, and you get ₹200 off the order.

If any piece in your bag is made to measure, the whole order is prepaid, because payment terms apply to the order as a whole.

Do I get a GST invoice?
Yes, with every order. Prices shown include GST.

Returns & Exchanges

What is your return policy?
7 days from delivery on ready-to-ship sizes (M, L, XL), unworn and unwashed with tags and packaging intact. Made-to-measure and altered pieces cannot be returned.

How long does a refund take?
Once the piece reaches us and passes inspection, your refund is processed within 5–7 business days to the original payment method. COD orders are refunded by UPI or bank transfer.

Can I exchange for a different size?
Yes. Ask on WhatsApp within 7 days of delivery and we arrange a free reverse pickup, then ship the new size once the original reaches us.

What if a made-to-measure piece doesn’t fit?
Tell us within 7 days and we redo the fit at our cost. It is cut to you, so it cannot be returned.

Sizing, Alterations & Made to Measure

How do I pick a size?
Use our Size Guide, or send your measurements on WhatsApp and we will tell you which size to take.

What is a made-to-measure size?
Any size other than the ready-to-ship ones is cut to your own measurements. Our stylist takes them on WhatsApp within 24 hours of the order. Allow about 25 extra days on top of normal delivery.

Can you alter a ready-to-ship size?
Yes. Tick Get it altered on the product page: ₹1,500 on pieces priced under ₹15,000 and ₹2,000 at ₹15,000 and above. Allow 2 extra business days. An altered piece is not returnable, but we redo the fit if it is not right.

How long does a custom design take?
A piece designed from scratch through Custom Design takes 4–6 weeks from the day the design is confirmed. That is different from a made-to-measure size of a design already in the catalogue, which adds about 25 days.

About the Clothes

Where do your pieces come from?
Two ways. Most are handpicked by us from the ateliers and mills we buy from, in small numbers. The rest are Drevi Originals, which we design ourselves and cut to your measurements.

Will the colour match the photograph?
Close, but not exactly. Screens differ, and so do dye lots. Small irregularities in handwork are part of the technique.

How do I care for them?
Dry clean only. Store folded with the embellished side inward, away from direct light. Keep sequins and mirror work away from perfume and hairspray.

Shopping With Us

Can I see a piece before buying?
Yes. Book a video call and a stylist will show you pieces on a hanger and on a model, or visit the store in Dadar West.

Do you sell wholesale?
Yes. See Wholesale & B2B or email wholesale@drevifashion.com.

I have a complaint. Who do I contact?
Email support@drevifashion.com or call +91 88280 43555. Our Grievance Officer is named on the Contact page; we acknowledge within 48 hours.